Recover access to your digital assets, with a team that works the case.
Open a recovery case, share the details and evidence, and track a structured review from initial assessment to a clear recovery plan — with status you can check any time.
No seed phrases, private keys, or passwords — ever. Recovery is never guaranteed, and we tell you honestly what is and isn't possible.
How a case works
Five clear stages. You always know where your case stands and what happens next.
- 1
Case received
Your case has been logged and queued for review.
- 2
Initial assessment
An analyst confirms the details and checks whether a recovery route exists.
- 3
Ownership review
We verify ownership and authority against the evidence provided.
- 4
Recovery plan
A step-by-step recovery plan tailored to your case is prepared.
- 5
Resolution
The case is complete and your recovery plan is available to follow.
Structured, evidence-based review
Every case moves through a clear set of stages with documented evidence and ownership checks.
We never ask for secrets
No seed phrases, private keys, wallet passwords, or exchange 2FA. Ever. We only collect what a review needs.
Clear status at every step
Always know what's happening, what's needed from you, and the estimated time for the current stage.
Ready to start?
Opening a case takes a few minutes. You can save and return any time.