Tell us what happened

A clear picture of the situation helps us assess a recovery route.

What happened?

Pick the closest match — you can add detail below.

Lost wallet accessLost keys, forgotten passphrase, or a device you can no longer reach.Locked exchange accountAn exchange or custodian has frozen or restricted your account.Sent to the wrong destinationFunds sent to an incorrect address, network, or memo/tag.Theft or scamUnauthorized transfer, phishing, or a fraudulent counterparty.Estate, legal, or third-party authorityRecovering assets on behalf of an estate, entity, or another person.Something elseA situation that doesn't fit the categories above.

When did it happen?(optional)

An approximate date is fine.

Is it still ongoing?

Yes, it's still happeningNo, it has stoppedI'm not sure

Summary(optional)

A short description helps, but it's optional — you can add detail later or during review.

Reported anywhere else?(optional)

e.g. an exchange support ticket, a police report, or another service.